FAQ

Shipping Policy

All Orders will be shipped via USPS within 48 hours of order placement.

Returns Policy

We are committed to customer satisfaction. If you receive any products that you are unhappy with for any reason, simply return to us within a  7 days period, in the condition that you received it, and we will happily exchange  your product. Please send a return request to returns@possibiliteas.co

*Refunds not applicable on sale or promotional items.

Steps for a return:

1. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed. We are not able to accept damaged items.
2. Affix an address label to your package, making sure you cover or remove original shipping label.
3. Our address is:
   305 Gates Ave,
   Brooklyn, NY 11216
4. Send via your local Post Office.
5. Once we receive, we will inspect and process the goods within 24 hours to ensure you receive your exchange as quickly as possible.